Support & Feedback
Need help with Mountio? Find answers to common questions, get troubleshooting support, or share your feedback.
Need help with Mountio? Find answers to common questions, get troubleshooting support, or share your feedback.
Common issues and their solutions
Check System Settings > Privacy & Security to ensure the app is allowed to run. The first time you launch Mountio, macOS may show a security warning. Go to System Settings (or System Preferences on older macOS), navigate to Privacy & Security, find the message about Mountio being blocked, and click "Open Anyway" to allow the app to run.
The menu automatically refreshes every 2 seconds to show current device status. If you notice delays, try:
Mountio may prompt for administrator password when performing mount/detach operations. This is normal macOS behavior for system-level disk operations. The app uses standard macOS disk management commands that require elevated privileges.
If a USB stick doesn't appear in Mountio's menu:
Auto-mount settings affect future mount operations but don't change the current mount state. To disable auto-mounting for a specific device:
Get in touch with the developer
Last updated: January 2025
By downloading, installing, or using Mountio ("the Software"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use the Software.
Subject to your compliance with these Terms, you are granted a limited, non-exclusive, non-transferable license to use Mountio on your personal Mac computer for your personal use.
You may not:
Mountio requires macOS 12.0 or later. You are responsible for ensuring your system meets these requirements. The Software may require administrator privileges for certain operations.
THE SOFTWARE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES, OR OTHER LIABILITY.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE DEVELOPER BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE SOFTWARE.
Mountio operates locally on your Mac and does not collect, transmit, or store any personal data. All USB device information is processed locally and is not shared with any third parties.
The developer reserves the right to modify or discontinue the Software at any time. Updates may be provided at the developer's discretion.
Your license to use Mountio will terminate automatically if you violate any of these Terms. Upon termination, you must cease all use of the Software and delete all copies.
These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law provisions.
For questions about these Terms and Conditions, please contact us through the support page.
Mountio Software License
Copyright © 2025 Mountio. All rights reserved.
Mountio is provided under a proprietary license. This is not open-source software.
You may:
You may NOT:
All intellectual property rights in Mountio, including but not limited to copyrights, trademarks, and trade secrets, remain the exclusive property of the developer. This license does not grant you any rights to use the developer's trademarks, service marks, or logos.
Mountio may include third-party software components that are subject to their own license terms. Such components are identified where applicable.
THE SOFTWARE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. THE DEVELOPER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
IN NO EVENT SHALL THE DEVELOPER BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY.
This license is effective until terminated. Your rights under this license will terminate automatically without notice if you fail to comply with any of its terms. Upon termination, you must destroy all copies of the Software.
The developer may provide updates, modifications, or new versions of the Software. Such updates may be subject to additional terms. Continued use of the Software after updates constitutes acceptance of any new terms.
You agree to comply with all applicable export control laws and regulations. You may not export or re-export the Software in violation of any such laws or regulations.
For licensing inquiries or commercial use requests, please contact the developer through the support page.